Guest Service Agent

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Responsibilities

Oaks Brisbane Casino Towers Suites are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.; Key Responsibilities Include:; Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.; Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.; Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.; Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience. Shift Details (subject to change):; Rotating roster across Monday to Sunday; Shift times scheduled within 7:00am to 11:00pm; Immediate start available

Requirements

Successful candidates will have; Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.; Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.; Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.; Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.; Maintains a polished and professional presentation, reflecting the values and standards of the organisation.; Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.