Guest Services Agent

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

The Guest Services Agent plays a vital role in creating exceptional guest experiences from the moment of arrival through to departure.

Responsibilities

Greet all guests with a warm, genuine, and personalized welcome.; Handle check-in/check-out procedures efficiently and accurately.; Escort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.; Provide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.; Act as a liaison between guests and various departments to ensure timely and efficient service delivery.; Maintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).; Handle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.; Communicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.; Process payments, manage reservations, and perform accurate cashiering functions.; Maintain a clean and organized front desk and lobby area.; Update guest profiles and logs in the system for future reference and service personalization.

Requirements

NC3 in Front office or any other relevant qualification in Hospitality or Customer Service; Minimum 2 years of experiences as Guest Services Agent or in similar guest facing role; Proficient Communication in English and French, both spoken and written.; Team-oriented with a collaborative mindset and a proactive attitude.