Guest Services Specialist

Bolt Farm Treehouse helps couples slow down, reconnect, and strengthen their relationship through intentional, restorative experiences. As a Guest Services Specialist II, you own a guest's experience from start to finish, including the pre-stay call, personalization plan, setup, execution, and documentation of the result. The team is small and established, with a defined path from Apprentice to Driver to Lead.

Responsibilities

Own assigned reservations end to end, from pre-stay intel through setup, reveal, and documentation; Run pre-stay calls to capture the occasion, preferences, timing, and personalization opportunities; Build and deliver a personalization plan for each couple, including one WOW tailored to their story; Execute proposal, anniversary, honeymoon, and celebration setups to standard, with photo proof; Deliver Bath Butler setups precisely timed around spa sessions; Handle routine schedule changes and setup issues independently, escalating only what's outside standard; Keep par levels on celebration, romance, meal, and WOW inventory, and flag shortages early; Coach Apprentice Dreamweavers on shift

Requirements

2+ years in a guest service experience, event setup, or similar hands-on hospitality role; Experience coordinating directly with guests or clients before an event or service; Experience managing inventory or supplies against par levels; Valid driver's license, availability for weekends and occasional evenings, and the ability to lift up to 50 pounds

Nice to have

Wedding, proposal, or event planning and setup experience; Floral design, décor styling, or visual merchandising; Experience in luxury or boutique hospitality; Experience training newer teammates