HAP_HLL_Customer Service (Chinese)

SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Receive sample, check test request form & sample size

Register job no. (VNHL & BOSS no.), prepare quotation and send to client.

Clarify unclear information about KAM program

Check client payment status (contract or in advance) and follow debt

Handle client inquiries (collect info from the related team)

Handle revised report as client request

Handle internal queries on order status

Monthly/ Weekly summary for account handling

Other assignments upon getting request

Requirements

University level or higher; Good communication & Office skills; Good in Chinese, basic English