Head of Catastrophe and Emergency Response

Stand is a homeowners insurance carrier for people who live where wildfire and hurricanes are a fact of life. This in-office role in Austin owns catastrophe readiness and response across the company: building and maintaining the catastrophe plan, managing third-party administrators who handle claims, and running the Emergency Response Program. The role reports to the Head of Claims and Client Experience and works with Product, Engineering, Underwriting, market teams, TPAs, and field vendors. Stand uses AI tools in its hiring process, with final decisions made by humans.

Responsibilities

Own the catastrophe plan across every peril and state, including activation levels, roles, vendor capacity, regulatory reporting, and customer and broker outreach, keeping it current and tested with a tabletop before each season; Run the response when an event hits, calling the activation level, leading the daily team call, directing TPAs and field vendors, briefing leadership, and placing Stand people on the ground at insurance villages and with hardest-hit customers; Manage claims TPAs day to day, including staffing, open inventory, escalations, large losses, and payment approvals within authority, holding them to service standards through scorecards, closed-file audits, and remedies; Own the Emergency Response Program end to end, watching active events and directing monitoring, outreach, or vendor deployment remotely; Work with Product and Engineering to automate exposure analysis, deployment recommendations, and customer and broker outreach while keeping judgment calls with people; Own the vendor bench across field response, mitigation, housing, contents, engineering, and independent adjusting firms, including contracts, standby terms, capacity, and performance; First 30 days: deliver a read-out on the current plan, TPA standards, and vendor bench with the biggest gaps named; First 3 months: deliver a written catastrophe plan signed off by leadership and a tabletop run with each TPA; First year: run TPA scorecards with remedies, a vendor bench with standby terms across every active peril and state, automated exposure analysis and outreach for the lead peril, and a response run through a live event or exercise

Requirements

Experience leading property claims through real catastrophe events, calling the response, directing adjusters, and holding quality steady; Experience managing TPAs or independent adjusting firms, including setting and enforcing service standards, watching capacity and pricing, and running scorecards that changed behavior; Knowledge of state catastrophe reporting requirements and claim-handling deadlines sufficient to keep a carrier compliant across several states; Ability to run a live response from both the office and the field and make fast, sound calls when information is incomplete; Comfort building from a blank page in a small, fast-moving company; Authorization to work in the U.S. (Stand does not sponsor new work visas; TN, O-1A, or H-1B transfers with three or more years remaining may be considered)

Nice to have

Wildfire experience; Experience scoping automation with product and engineering teams and holding them to a timeline; Underwriting, inspection, or mitigation experience alongside claims; Florida or high-net-worth property experience; Experience building or running an emergency response program

Benefits

Above-market Health, Dental, and Vision coverage; Weekly lunch stipend; Flexible time off and holidays; 401(k) plan; Commuter benefits; PAT and MAT Leave; Short-Term and Long-Term Disability; Monthly team gatherings; In-office perks