Head of Customs and Trade Operations N Americas

Trade Compliance Operations at Ericsson ensures that legal entities conduct business in full compliance with applicable trade, customs, and import/export laws and regulations. This includes the effective use of free trade agreements, preferential origin programs, and adherence to sanctioned party screening, in alignment with Ericsson’s Trade Compliance Group Functions Directives. We are looking for a Head of Customs & Trade Operations – North Americas, based in Plano, Texas, to lead Ericsson’s trade and customs compliance strategy and operations across the region (US, Canada & Mexico). This role defines trade compliance requirements for business and operational models, ensures compliant customs and import/export processes, and serves as a key advisor to business and market areas. The position is accountable for the effectiveness and performance of trade compliance operations across the North Americas.

Responsibilities

Implement Ericsson’s trade and customs strategy for the North Americas, supporting efficient and compliant import/export delivery processes; Continuously develop and lead a team of approximately 10 employees, located in U.S, Canada and Mexico; Build and execute a roadmap to improve Trade Compliance operations across the regions; Benchmark trade and customs processes against leading regional industry practices; Develop and maintain Ericsson’s relationships with relevant governmental agencies, mainly in the U.S, Canada & Mexico; Define and measure regional and global KPIs, that are relevant for the operations; Build and maintain a strong Trade Compliance governance structure in the region; Collaborate with main stakeholders, such as Supply, Sourcing, SAR, Finance and Legal, to ensure strong visibility and fast decision-making; Drive digitalization and continuous improvement, to simplify the day-to-day operations; Report to the global Head of Customs & Trade Operations and serve as a key member of the Trade Compliance leadership team

Requirements

10 plus years of related experience; Relevant university degree in law, business administration, international trade, supply chain management, or a related field; Deep knowledge of U.S. customs rules, Export Administration Regulations (EAR), ITAR, and sanctions/restricted party requirements (OFAC); Extensive experience in trade compliance, customs operations, or international trade within a multinational or advisory environment, preferably across the Americas; Solid understanding of brokerage management, including documentation, entry filing, duty drawback, first sale, bonded facilities, and recordkeeping; Working knowledge of trade compliance regulations in U.S, Canada, Mexico, and key Latin American markets; Experience in handling FTA agreements, such as but limited to, USMCA; Working knowledge of CBP Reconciliation Program; Working knowledge of refunds processes, such as CAPE; Proven project management and/or people management experience, with the ability to lead cross-functional teams across countries and cultures; Ability to engage and influence senior stakeholders and build collaborative relationships across business units and geographies

Nice to have

Advanced degree (J.D. or LL.M.) is an advantage; Experience leading digital or automated change initiatives (trade compliance systems, dashboards, data analytics) is a strong plus; Spanish language skills (spoken and written) preferred but not required

Benefits

Short-Term Variable Compensation Plan (annual bonus opportunity); Excellent health benefits including choice of three medical plan options and a dental plan option; Company credits for medical and dental premiums; Ericsson US 401(k) Plan with automatic 3% company contribution and matching contributions up to 4% of eligible pay; Company-paid basic life insurance and accidental death and dismemberment coverage; Short-term and long-term disability coverage; Opportunity to participate in Ericsson’s Stock Purchase Plan; Minimum 15 days accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours volunteer time, and 80 hours sick time annually; Up to 16 weeks paid maternity leave and 6 weeks parental or adoption leave at 100% pay; Financial wellness programs, educational assistance, matching gifts, and recognition programs