Head of Digital and E-Commerce

To implement, enable, maintain, scale, secure, entrench, engage and commercialize the digital platforms and functionality for Personal and Private Banking (PPB) Clients for a large Africa Regions country. To build and run eCommerce functionality across PPB country in alignment with PPB Group requirements.

Responsibilities

Develop a compelling digital platform and eCommerce strategy for the country in partnership with PPB Group and other relevant stakeholders; Accountable to drive engagement and usage of relevant digital assets and eCommerce platform and value-adding products and services for a client life journey; Optimise digital platform financial metrics and eCommerce financial metrics; Build and maintain platform standards (in conjunction with group capabilities) such as design libraries, authentication patterns and development and deployment patterns; Conduct client sensing in order to improve understanding of client needs and continuously scan the external environment in order to keep abreast with new developments in partnerships, business and technology; Accountable to lead the team to build and execute strategies for increased digital interaction, habit creation, engagement states and commercialisation

Requirements

First Degree in Business Commerce; Digital & eCommerce, CHNW; 5 - 7 years experience; Experience in leading, integrating, delivering client solutions through multi-disciplinary teams and of digital platforms; Proven track record in organisations of comparable size and complexity; In-depth understanding of digital, open banking and platform integration into PPB segments; More than 10 years; Experience in managing an income statement, balance sheet, pricing strategies, risk management, people management, leading / developing teams and motivating people; Experience in understanding integration of digital and eCommerce sales growth around products, solutions and go-to market plans; Strong understanding of digital, open banking and platform integration into a segment; Behavioural Competencies: Developing Expertise; Developing Strategies; Embracing Change; Empowering Individuals; Establishing Rapport; Generating Ideas; Making Decisions; Producing Output; Pursuing Goals; Showing Composure; Taking Action; Understanding People