Head of Field Engineering

We're hiring a Head of Field Engineering at Oumi to build and lead the customer-facing technical function that bridges Oumi's platform, product, and research capabilities with customer outcomes. This leader will own the strategy and execution for field engineering across the customer lifecycle, from technical discovery and solution design through proof of concept, deployment, onboarding, and expansion. This is a highly cross-functional role for someone who combines strong technical depth in AI/ML systems with a track record of leading customer-facing technical teams. You will partner closely with Sales, Product, Research, and Engineering to help customers successfully adopt Oumi, shape technical strategy in the field, and build the team, processes, and playbooks that scale. The ideal candidate has experience leading or working closely with sales engineering, applied AI, forward-deployed engineering, solutions architecture, or field engineering teams in fast-moving technical environments.

Responsibilities

Build and lead the field engineering function, defining the vision, operating model, and roadmap for Oumi's field engineering organization, including hiring, mentoring, and scaling a high-performing team; Own technical customer engagement across the pre-sales and post-sales lifecycle, from technical qualification and solution architecture to proofs of concept, deployment, and long-term success; Lead applied AI work by guiding customers in designing, training, and deploying custom models using Oumi's platform, including data preparation, model training, fine-tuning, evaluation, and production deployment; Partner closely with Sales as a strategic technical partner to GTM leadership, helping shape deal strategy, remove technical blockers, and improve conversion, expansion, and customer satisfaction; Translate customer needs into product direction by building strong feedback loops between customers and Oumi's Product, Research, and Engineering teams to influence roadmap, prioritization, and platform improvements; Establish repeatable playbooks including technical demos, implementation patterns, enablement materials, and best practices; Represent Oumi externally as a senior technical ambassador in customer meetings, executive conversations, strategic accounts, and community or partner engagements

Requirements

5+ years of experience across applied machine learning, machine learning infrastructure, solutions engineering, sales engineering, forward-deployed engineering, field engineering, or related customer-facing technical roles; Strong track record of leading complex enterprise customer engagements and communicating effectively with both technical practitioners and executive stakeholders; Deep understanding of modern machine learning workflows with hands-on experience training, fine-tuning, evaluating, or deploying foundation models such as LLMs, multimodal systems, or other advanced AI models; Proficiency in Python and strong practical experience with modern AI/LLM systems, model training frameworks, and production use cases such as RAG, agents, or agentic systems; Experience partnering closely with Sales and customer success functions to shape technical strategy, support strategic deals, and improve customer adoption; Excited to build a function from the ground up, define processes in ambiguity, and scale what works; Ability to operate effectively in fast-changing environments, prioritize well, and drive cross-functional execution end to end; Embody Oumi's core values: Beneficial for All, Customer-Obsessed, Radical Ownership, Exceptional Teammates, Science-Grounded

Nice to have

Leadership experience (preferred, not required): 2+ years of experience leading teams or managing senior individual contributors in customer-facing technical organizations such as sales engineering, solutions architecture, applied AI, forward-deployed engineering, or field engineering

Benefits

Equity in a high-growth startup; Comprehensive health, dental, and vision insurance; 21 days PTO; Regular team offsites and events