Head of NA Workshop Operations, PAC SER Roll Services

We are looking for a Head of North America Workshop Operations to lead and develop our people and workshop operations across North America. You will lead Production Unit managers and key operational support functions, build capabilities and foster a strong culture of safety, accountability and continuous improvement. You will also be responsible for the financial and operational performance of the workshops, ensuring safe, efficient, high-quality and profitable operations. This position is part of the PAC SER Roll Services Management Team and reports to the Head of Operations, PAC SER Roll Services.

Responsibilities

Lead, coach and develop Production Unit managers and operational support functions, ensuring effective resourcing, succession planning and competence development; Promote a strong safety culture and ensure compliance with HSE, operational and quality standards; Deliver agreed financial targets and take proactive action to improve profitability, cost efficiency and absorption; Oversee capacity, production, quality, inventory and delivery performance across the workshop network; Drive Operational Excellence, Lean and continuous improvement, with a focus on shorter lead times, higher quality and stronger competitiveness; Develop the long-term operational roadmap, workshop footprint and investment priorities together with key stakeholders; Collaborate across functions to improve supply chain performance, procurement savings and subcontracting; Ensure effective root cause analysis and corrective actions for significant quality and safety issues

Requirements

Bachelor's or master's degree in a relevant technical field, or equivalent experience; At least 10 years of experience in operations or a similar environment; Proven track record of leading people and delivering financial and operational performance in a complex, multi-site organization; Fluent in English; Willing to travel nationally and internationally; Legally authorized to work in the United States; Any offer of employment is contingent upon a background check and drug screen

Nice to have

Experience in workshop or service operations

Benefits

Challenging leadership position; Opportunity to influence the success of the Services business; Team-oriented, international and inspiring working environment; Innovative culture that values development-minded people