Head of Operations - Site Lead

We're looking for a Head of Operations to lead our Manila operation, a team of 45+ across accounting, customer support and other functions, responsible for delivering the statutory accounts, tax filings and day to day service that support GetGround's UK property investment platform.

Responsibilities

Own end to end delivery of the annual accounts cycle for 7,000+ UK property companies, including capacity planning, allocation and work in progress; Take accountability for meeting Companies House and HMRC deadlines; Own the quality of work produced by the team and the review structure that supports it; Identify recurring errors and address the root cause through training, process improvements or better tooling; Work closely with the customer support team and wider Manila operation; Act as the senior technical escalation point for UK statutory accounts and corporation tax matters under FRS 105 and FRS 102 Section 1A; Support the team on complex cases where additional technical judgement is required; Set and maintain the technical standard across the team; Assess technical capability as part of recruitment and help shape how the accounting team is trained and developed; Lead the adoption of AI and automation across the operation; Act as a key feedback channel into the development of our AI tools; Identify opportunities to improve existing processes through AI, automation or better ways of working; Work closely with the teams building and improving our tools; Lead and develop a team of 45+ across accounting, customer support and other functions; Own recruitment for the Manila operation; Take responsibility for engagement, retention and progression across the team; Build an employee experience that reflects GetGround's values while working effectively within the Philippine market and culture; Be a visible and approachable leader across the Manila office

Requirements

Qualified accountant with CPA or equivalent; Proven experience leading 30+ people through a management layer in a high volume, deadline driven environment; Understanding of capacity planning, productivity and quality, and know how to turn operational data into action; Comfortable challenging existing processes and looking for better ways of working; Genuinely interested in how AI and automation can improve the operation and comfortable driving adoption and providing practical feedback; Build teams people want to stay in, develop strong managers beneath you and credible with both the wider team and senior leadership; Comfortable making decisions, taking responsibility and keeping things moving without needing constant direction

Nice to have

Experience with UK statutory accounts and corporation tax; Experience in property, real estate or financial services; Exposure to shared service centres, BPO or outsourced finance operations; Experience leading a customer support or service function alongside a technical operation