Help Desk Technician

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.

Technical hardware/software support

- Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.

User Administration

- Account administration
- File administration
- Account policies

Miscellaneous

- Helpdesk database administration and maintenance.
- Desktop deployment and life-cycle services
- Technical procedural documentation
- Configuration and Asset management
- Incident and Change management
- Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
- Contributes to the development and implementation of the departmental strategic plan
- Other duties as required

Requirements

Information Technology Degree or Diploma required; Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications; Industry standard technical certifications (MCP/A+) preferred; Excellent verbal and written communication skills; Proven business analysis and problem solving skills; Proven superior customer service skills; Proficient with the Windows suite of operating systems and Microsoft Office product line required; Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required; Knowledge of LAN environment preferred; Proven technical writing/documentation skills preferred; Must be able to work flexible hours as needed; Must be able to meet the physical demands of the position; Satisfactory employment and attendance record required