Hospitality Manager

Benefits

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Have you got the ability to be a lone worker but build on the client team relationship? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Manager who can exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Manager who thrives on delivering extraordinary experiences and knows how to work alongside the client team being a lone worker on site, but part of a bigger team, we would love to hear from you!

Responsibilities

Ensure that clients are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.; Comfortable with using barista coffee machines, making and delivery of all drinks; To deliver an exceptional and premium hospitality experience for TrinityBridge clients, guests and employees, ensuring consistently high standards across all aspects of the client and guest journey.; Manage the free issue programme, including the procurement, distribution and control of all free issue items provided by TrinityBridge for its employees, ensuring compliance with company guidelines and service standards.; Drive excellence and consistency across client welcome, beverage services, hospitality delivery, meeting room catering and workplace experiences, while supporting the wider TrinityBridge business with larger-scale events, client entertaining and special initiatives.; Support the planning and delivery of events, client entertaining and wider business hospitality requirements.; Be passionate about the client experience and hosting, as well as being aware of new concepts and ideas in the industry and on the high street that may enhance the current offer; Promote consistency, professionalism and attention to detail across all hospitality operations.

Requirements

Barista skills; Have experience at a team leader, supervisor or as a manager within a hospitality environment; Experience in creating a thriving and successful working environment; Possess excellent supervisory and communication skills; Ability to work under pressure & exceptional customer service skill and attention to detail; Financially and commercially astute; Excellent organisational skills; Possess cultural awareness and sensitivity

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme