Hotel Guest Services Agent (Front Desk Agent)

At Courtyard by Marriott, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. At Courtyard by Marriott, we are looking for our next great team member to join us on our Guest Services team.

Responsibilities

Check guests in and out of their rooms; Manage reservations; Process payments for hotel services; Share insights and knowledge of the amazing amenities in the area and hotel; Serve as the guest's first point of contact; Manage all aspects of their stay to ensure the most memorable of experiences

Requirements

Upbeat and engaging personality; True passion for customer service and guest experience; Organizational skills; Communication skills; Ability to thrive in a team environment; Flexibility to work a variety of shifts including days, evenings and weekends

Benefits

Highly competitive wages; Exceptional benefit plan for eligible associates and family members; Flexible scheduling; Discounts with Marriott properties worldwide and Crescent managed properties in North America for you and your family members; Opportunity to grow with us; A workplace that you can be proud of, where you are valued, trusted and supported by the team; Health and wellness programs; Best in class learning and development; Travel discounts