Housekeeping Coordinator

We are looking for an organised, proactive, and service-driven Housekeeping Coordinator to support the smooth running of our housekeeping operation. If you thrive in a fast-paced hospitality environment, enjoy coordinating people and processes, and take pride in maintaining the highest standards, we would love to hear from you. As the central point of contact for the housekeeping department, you will work closely with housekeeping teams, reception, maintenance, and management to ensure rooms are prepared to the highest standard and daily operations run efficiently. The Housekeeping Coordinator supports the housekeeping department by managing administrative tasks, coordinating communication, and ensuring smooth daily operations. You will play a key role in maintaining cleanliness, service quality, and operational efficiency across the property.

Responsibilities

Coordinate daily housekeeping operations and staff schedules; Assign tasks to housekeeping team members and monitor completion; Maintain accurate records of room status, cleaning progress, occupancy levels, and maintenance issues; Communicate room readiness and updates with the Front Office and Reception teams; Handle guest requests and housekeeping-related concerns promptly and professionally; Prepare daily reports and track housekeeping performance; Liaise with the Maintenance and Engineering teams regarding repairs and maintenance requests; Support internal housekeeping projects and track progress; Ensure all housekeeping activities comply with health, safety, and hygiene regulations; Promote a culture of cleanliness, professionalism, and exceptional guest service; Assist with onboarding and training new housekeeping team members; Train employees on cleaning procedures, safety standards, and company policies; Demonstrate the correct use of cleaning equipment and chemicals; Conduct refresher training sessions for existing employees; Monitor staff performance and provide coaching and feedback; Work closely with supervisors and management to identify training needs; Evaluate the effectiveness of training programmes and recommend improvements; Support housekeeping quality inspections and audits

Requirements

Previous experience in housekeeping, hospitality administration, or a similar role; Strong organisational and multitasking skills; Excellent communication and interpersonal abilities; Good knowledge of Microsoft Office and hotel management systems; A strong eye for detail and excellent problem-solving skills; The ability to work efficiently in a busy, fast-paced environment; Flexibility to work shifts, weekends, and holidays when required; A positive, hands-on attitude and a passion for delivering high standards; Highly organised; Detail-oriented; Confident managing multiple priorities; Collaborative; Calm under pressure

Benefits

Designed by Nature work environment; Health & Wellness – Competitive Vision, and EAP program; Retirement Planning; Paid Personal Days; Career Advancement; SH University; Team Member Recognition Program