Housekeeping Supervisor

Make sure that the daily plan identified for him/her and the personnel is carried out according to the standards. Ensure that all vacuuming, washing, polishing and furniture care is carried out professionally and according to the rules. Train all public area personnel on how to maintain the equipment and devices. Prepare and ensure implementation of a cleaning plan. Monitor and check the sections and items that need maintenance and repairs. Make sure that the storage and cleaning work is carried out successfully and properly. Make sure that the chemicals are used properly and economically. Keep track of the daily breakdowns and maintenance jobs, report and monitor the situation to the respective sections. Check whether the maintenance and cleaning of the public toilets comply with the standards. Immediately hand over any lost and found items to the Housekeeping Office. When necessary, organise trainings in coordination with the Housekeeper and ensure participation. Is familiar with the fire and safety rules and instructs colleagues accordingly. Ensure successful and complete coordination between shifts. Work in coordination with the Food and Beverage Department in order to ensure that the banquets in the units are delivered in an organised and systematic manner. Play an active role in day-to-day operations. Ensure that his/her and personnel uniforms and appearance are always clean and hygienic. Attend other departmental meetings and trainings and the General Manager’s meetings according to the hotel management calendar. Take part in the Emergency Response Team. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.

Responsibilities

Make sure that the daily plan identified for him/her and the personnel is carried out according to the standards; Ensure that all vacuuming, washing, polishing and furniture care is carried out professionally and according to the rules; Train all public area personnel on how to maintain the equipment and devices; Prepare and ensure implementation of a cleaning plan; Monitor and check the sections and items that need maintenance and repairs; Make sure that the storage and cleaning work is carried out successfully and properly; Make sure that the chemicals are used properly and economically, and that personnel use them safely without harming human health; Keep track of the daily breakdowns and maintenance jobs, report and monitor the situation to the respective sections; Check whether the maintenance and cleaning of the public toilets comply with the standards; Immediately hand over any lost and found items to the Housekeeping Office; When necessary, organise trainings in coordination with the Housekeeper and ensure participation; Is familiar with the fire and safety rules and instructs colleagues accordingly; Ensure successful and complete coordination between shifts; Work in coordination with the Food and Beverage Department in order to ensure that the banquets in the units are delivered in an organised and systematic manner; Play an active role in day-to-day operations; Ensure that his/her and personnel uniforms and appearance are always clean and hygienic; Attend other departmental meetings and trainings and the General Manager’s meetings according to the hotel management calendar; Take part in the Emergency Response Team; Carry out all responsibilities related to the quality management systems implemented at the facilities; Carry out all other duties assigned by managers and hotel management not specified in the job description.

Requirements

At least a high school diploma; At least 5 years of experience in the industry; At least one foreign language in order to communicate with guests and/or understand the technical terminology of the devices and equipment and use them accordingly; Prior attendance in courses and seminars in the related field; MS Office applications and HK package programmes; Sufficient knowledge and experience concerning the methods, techniques and work processes in the related field; Familiar with guest profiles based on his/her experience; Instructs colleagues that are less experienced on how to address guests.

Benefits

Exclusive benefits specific to the sector and beyond; Strong recognition for your daily commitment.