Hybrid-Remote Medical Scribe (AZ Residents Only)

The purpose of a Medical Scribe at Oak Street Health is to support our primary care providers with clinical documentation so that they can focus on providing exceptional care to our patients. Scribes assist providers throughout the patient care journey - huddling each morning to plan for the day's visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps. Internally, these roles are called CISs (Clinic Informatics Specialists). Hybrid option opens after a 90-day probation/training period: 2 days a week from home and 3 days onsite, with days coordinated with direct management.

Responsibilities

Documenting patient encounters (~80%): joining the provider in the exam room to observe patient visits; documenting patient encounters in a structured note, including history of present illness, assessment, plan, and physical exam; assigning appropriate CPT and ICD-10 codes; preparing After Visit Summaries; consulting with provider to ensure accurate and specific documentation; Clinical Documentation Improvement (~10%): requesting and reviewing medical records; leveraging Oak Street's population health tools to support clinical documentation improvement; preparing for and supporting Daily Huddles and Clinical Documentation Reviews; consulting with provider on clinical documentation opportunities; Administrative support (~10%): placing orders and referrals; addressing tasks; supporting the care team with additional responsibilities related to clinical documentation; other duties as assigned

Requirements

Knowledge of medical terminology and common medications, either from a pre-medical degree or prior clinical experience; Prior clinical experience, including shadowing and/or volunteering; Prior scribe or transcription experience; Advanced listening and communication skills; Strong computer literacy and ability to learn new technical workflows; Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve; Ability to adapt to new workflows and to quickly learn new concepts and skills; Ability to type 70+ words per minute; Ability and willingness to take direction and be a member of a team providing patient care, including adapting to the provider's working style; Ability to be a self-starter within your role scope; Excellent job attendance including ability to work in-person in our clinics; Ability to commit to at least 1 year in role (2+ is ideal); Ability to work approximately 40-45 hours per week during clinic hours (full time position) with predictable hours and break times; Compliance with hospital and Oak Street Health policies, including HIPAA; US work authorization; Must live in AZ

Benefits

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients; Paid vacation, sick time, and investment/retirement 401K match options; Health insurance, vision, and dental benefits; Opportunities for leadership development and continuing education stipends; New centers and flexible work environments; Opportunities for high levels of responsibility and rapid advancement; Eligible for a CVS Health bonus, commission or short-term incentive program; Comprehensive benefits package including medical, dental, vision, paid time off, retirement savings options, and wellness programs