Hyperscaler Operations Support

This role supports a manager leading a fast-paced Data Center Technician organization by combining administrative coordination with data-driven reporting and analysis. You will play a key role in keeping operations running smoothly while improving visibility, accuracy, and efficiency through structured tracking, reporting, and light automation.

Responsibilities

Track resource availability, schedules, and coverage gaps using available data tools; Develop and maintain Excel and/or Power BI reports and dashboards for staffing, onboarding, training, and key operational metrics; Analyze workforce and operational data to identify trends, gaps, and areas for improvement; Prepare data-backed summaries and materials for leadership and operational reviews; Support hiring and onboarding by tracking progress and ensuring required tasks are completed on time; Coordinate scheduling for interviews, training sessions, team meetings, and operational reviews; Act as a point of contact for administrative and reporting-related questions.

Requirements

Bachelor's degree in Business, Information Systems, Data Analytics, or a related field, or equivalent practical experience; Experience in an operations support or data-focused coordination role; Strong proficiency in Excel (formulas, pivot tables, data tracking) and working knowledge of Power BI or similar tools; Ability to analyze data, identify trends, and translate findings into actionable insights; Strong attention to detail and ability to manage multiple priorities in a fast-paced environment; Solid communication skills and professional handling of sensitive information.

Nice to have

Experience improving processes through automation or reporting enhancements.

Benefits

Annual bonus opportunity; Choice of three medical plan options and a dental plan option; Company credits for medical and dental premiums; 401(k) with automatic 3% company contribution and matching up to 4%; Company credits for basic life insurance, AD&D, short-term and long-term disability coverage; Stock Purchase Plan; Minimum 15 days of accrued vacation; Up to 3 personal days per year; 11 annual holidays; 8 hours of volunteer time; 80 hours of sick time annually; Up to 16 weeks of paid maternity leave; 6 weeks of parental or adoption leave at 100% pay; Financial wellness programs; Educational assistance; Matching gifts; Recognition programs.