Income Recovery Officer

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities

Lead on rent accounts and be the point of contact for tenants for queries; Maximise income recovery through intervention; Follow landlord approved escalation processes and procedures; Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements

Knowledge of income management and relevant housing legislation; Understanding of welfare benefits and use of financial records and IT systems; Strong customer service and working well in a team environment; Ability to communicate effectively with both internal and external stakeholders