Installations Specialist

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement. The person in this role will be required to travel 50-75% of the time annually.

Responsibilities

Perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets, independently or in collaboration with third-party installers; Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments; Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices; Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations; Create custom installation guides for specialty configurations or unique customer requests; Provide remote assistance to third-party installers with installation questions or issues; Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders

Requirements

High school diploma or equivalent; Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries; Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams; Valid driver's license and clean driving record; Must be able to lift and move objects up to 50 lbs; Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces; Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries; Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment; Excellent communication skills, capable of effectively training customers and collaborating with internal teams; Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules; A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems

Nice to have

Spanish Language proficiency preferred

Benefits

Health, pharmacy, optical and dental care benefits; Paid time off; Sick time off; Short term and long term disability coverage; Life insurance; 401k contribution (subject to eligibility requirements)