IT Analyst

Support and optimize business systems and processes. This role bridges the gap between Operations and IT by working closely with internal teams to understand business needs, configure systems, troubleshoot issues, and ensure technology solutions effectively support day-to-day operations.

Responsibilities

Serve as the primary liaison between business users and IT for system-related needs; Provide day-to-day support for core business applications (ERP, CRM, or manufacturing systems); Analyze business processes and recommend system improvements or efficiencies; Configure and maintain system settings, workflows, and user access; Troubleshoot system issues and coordinate with technical teams or vendors when needed; Assist with system implementations, upgrades, and testing (UAT); Develop and maintain documentation, including process flows and user guides; Train end users on system functionality and best practices; Support data integrity by monitoring, auditing, and correcting system data as needed.

Requirements

Experience in manufacturing environments (especially indoor/outdoor products or custom fabrication); Familiarity with reporting tools and basic data analysis (Excel, SQL, or BI tools); Experience supporting system integrations or working with vendors; Train end users on system functionality and best practices; Strong organizational and time-management skills; 5+ years of experience in a functional IT, systems analyst, or similar role; Strong understanding of business processes; Experience working with ERP systems; Ability to translate business needs into system requirements; Strong problem-solving and analytical skills; Excellent communication skills with both technical and non-technical stakeholders; Hands-on, self-starter mentality with a focus on execution.

Nice to have

Operations, supply chain, manufacturing, or finance preferred; PIC experience is a plus

Benefits

Bonus target range: 10%; Generous benefits package including medical, dental, vision, life, disability; A company culture that prioritizes internal development and professional growth; Time off with pay; 401(k) plan with a degree of employer matching; Paid parental leave; Wellness programs and product discounts