IT End User Support Specialist

MicroAire is seeking an experienced End User Support Specialist to lead the design, governance, and continuous improvement of our enterprise endpoint computing environment. This role reports directly to the Sr. Manager IT and owns endpoint architecture and service outcomes for laptops, desktops, mobile devices, and productivity software, with a strong focus on user experience, security, and scalability.

Responsibilities

Lead design, governance, and continuous improvement of enterprise endpoint computing environment; Own endpoint architecture and service outcomes for laptops, desktops, mobile devices, and productivity software; Design and manage standardized endpoint images, configurations, security baselines, and application packaging; Own endpoint lifecycle standards including provisioning, deployment, upgrades, and retirement; Oversee service outcomes for end user devices across incident, request, and problem management; Lead and contribute to enterprise-wide endpoint and productivity platform projects; Drive implementation and enhancement of service desk tools and processes; Design and deploy automation and AI-enabled solutions; Establish and maintain technical documentation, standards, and design artifacts; Act as escalation point for complex issues

Requirements

5+ years of experience in endpoint engineering, systems administration, or advanced end user services; Proven experience managing modern, enterprise endpoint environments; Endpoint management tools (Microsoft Intune, Autopilot); Windows OS deployment in hybrid Active Directory / Entra ID environments; Microsoft 365 administration and endpoint integration; ITIL-aligned service management platforms; Core networking concepts (DNS, DHCP, IP addressing, Wi-Fi); Endpoint security, compliance, and configuration management; Automation and AI-enabled service solutions; Strong communication skills with both technical and non-technical audiences; Ability to exercise independent judgment on matters of technical and operational significance; Data-driven mindset with a focus on service quality and continuous improvement; High level of accountability for system reliability and end user experience

Nice to have

Associate or bachelor’s degree in computer science, Information Systems, or a related field (preferred)

Benefits

401(k) Retirement Plan with Company Match; Comprehensive Medical, Dental, and Vision Insurance; Paid Time Off and Company Holidays; Access to Career Development and Networking Opportunities Across Marmon Holdings