IT Engineer 5

The group you’ll be a part of The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. The impact you’ll make In this role, you will directly contribute to the strategy, scalability, and evolution of Lam Research's ServiceNow platform. You will lead architecture and governance efforts across ITSM, ITOM, and ITAM, enabling efficient IT operations, automation, asset management, and enterprise service delivery while driving platform excellence and innovation.

Responsibilities

Define and maintain ServiceNow platform architecture standards, design patterns, and governance frameworks to ensure scalable, secure, and upgrade-ready solutions; Lead architecture reviews and provide technical oversight for platform enhancements, integrations, and custom applications; Drive the design and optimization of ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog processes, aligned with ITIL best practices; Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment; Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance initiatives; Design and oversee enterprise integrations using REST APIs, SOAP APIs, Integration Hub, MID Servers, OAuth, and related ServiceNow technologies; Mentor developers and provide technical leadership across internal teams and implementation partners to promote best practices and continuous platform improvement; Work in a hybrid environment, collaborating with global stakeholders across multiple geographies and business functions.

Requirements

12+ years of overall IT experience; 10+ years of hands-on experience with the ServiceNow platform; 4+ years of experience as a ServiceNow Technical Architect or Solution Architect; Deep expertise in ServiceNow ITSM, ITOM, and ITAM modules; Strong experience with CMDB architecture, CSDM, Discovery, and Service Mapping; Experience establishing platform governance, architecture standards, and review processes for enterprise-scale environments; Strong knowledge of Integration Hub, Flow Designer, MID Servers, REST/SOAP APIs, and enterprise integrations.

Nice to have

ServiceNow Certified Technical Architect (CTA); ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD); CIS certifications in ITSM, Discovery, Service Mapping, HAM, and SAM; ITIL v4 certification; Experience supporting large global ServiceNow environments and multi-partner delivery models