IT Engineer

Provide high quality and detail oriented IT support in a fast paced startup environment. Create documentation to assist in servicing internal customers or documenting internal processes. Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary. Troubleshoot Apple and Windows hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access). Act as a front line security at Iru, “If you see something, say something.” Lead the deployment and administration of IAM integrations, Iru MDM, internal networks, and other critical IT systems. Share responsibility of device lifecycle management of Iru managed devices. Collaborate with teams for employee onboarding and offboarding processes. Provide support and build processes in user lifecycle management. Join in on the deployment of new tools, systems, and product features. Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

Responsibilities

Provide high quality and detail oriented IT support in a fast paced startup environment.; Create documentation to assist in servicing internal customers or documenting internal processes.; Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary.; Troubleshoot Apple and Windows hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access).; Act as a front line security at Iru, “If you see something, say something.”; Lead the deployment and administration of IAM integrations, Iru MDM, internal networks, and other critical IT systems.; Share responsibility of device lifecycle management of Iru managed devices.; Collaborate with teams for employee onboarding and offboarding processes.; Provide support and build processes in user lifecycle management.; Join in on the deployment of new tools, systems, and product features.; Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

Requirements

3 - 6 years of experience in a corporate IT environment with increased responsibility over time; Excellent critical thinking and troubleshooting skills; Mac and Windows Administration experience; Deep subject-matter-expertise (SME) in at least two of the following areas: Network administration, SaaS administration, and device management, or IAM management; Advanced administration experience with some of the following tech tools: Okta, Slack, Linear, Google Workspace, MDM, Zoom, and Unifi/Cisco Meraki; Strong written and oral skills and an understanding that processes must be written down for the wider audience; Ability to take ownership of an initiative and solve problems with limited direction; A desire to build a world-class IT organization and set the standard for the NEW modern IT.

Nice to have

Experience with workflow automation tools such as Tines; Knowledge or experience working with Agile principles; Experience with Linear software and project management; Experience in a fast paced startup software company; Network concept knowledge and troubleshooting experience.

Benefits

Competitive salary; Hybrid work environment (3 days in office per week); 100% individual and dependent medical + dental + vision coverage; 401(K) with a 4% company match; 20 days PTO; Iru Wellness Week the first week in July; Equity for full-time employees; In-office lunch stipend provided; Up to 16 weeks of paid leave for new parents; Paid Family and Medical Leave; Modern Health mental health benefits for individuals and dependents; Fertility benefits; Working Advantage employee discounts; Onsite fitness center; Free parking; Exciting opportunities for career growth