IT Helpdesk Engineer-Baghdad

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Responsibilities

Provision laptops installation, emails and domain configuration for new employees.; Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.; Respond to queries either in person or over the phone.; Write training manuals.; Train computer users.; Maintain daily performance of computer systems.; Respond to email messages for customers seeking help.; Ask questions to determine nature of problem.; . Walk customer through problem-solving process.; Install, modify, and repair computer hardware and software.; Run diagnostic programs to resolve problems.; Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.; Install computer peripherals for users.; Follow up with customers to ensure issue has been resolved.; Gain feedback from customers about computer usage.; Run reports to determine malfunctions that continue to occur.

Requirements

Bachelor’s degree in ( Computer Engineering,Network Engineering, Software Engineering).; Arabic and English (Reading and Writing).; Microsoft Office (Excel, Word, PowerPoint, and Outlook).; Minimum 2-years expertise in IT Field.