IT Infrastructure Technician

Are you a technology "versatileist" ready to bridge the gap between IT and the business? As a GTS Specialist, you are much more than a technician; you are a critical advocate for digital workplace technologies and a liaison for our operations. In this role, you will move beyond basic maintenance to become a driver of innovation. You will manage the full lifecycle of endpoint devices and local site infrastructure while championing the automation and cybersecurity standards that keep us resilient and future-ready.

Responsibilities

Enable the Smart Factory: Partner with manufacturing teams and the FIT team to implement and sustain Industry 4.0 technologies, ensure resilience of industrial networks (OT), manage specialized manufacturing endpoints, and support data flows for real-time production insights; Be the Technical Bridge: Provide expert support for Corporate IT and Factory IT (FIT) infrastructure, ensuring high availability from office laptops to critical manufacturing shop-floor systems; Master the Asset Lifecycle: Take full ownership of IT assets including procurement, provisioning, and decommissioning, ensuring inventory (CMDB) accuracy and software license optimization; Champion Automation & Self-Service: Collaborate with regional teams to identify manual tasks that can be automated and shift from reactive support to proactive, self-healing operations; Advocate for Security & Best Practices: Act as technical advisor to local management, delivering training on IT standards and cybersecurity

Requirements

3–5 years of hands-on experience in IT/OT operations, ideally within a large multinational or manufacturing environment; Proven track record troubleshooting computer, server, and network systems, with a solid foundational grasp of networking (LAN/WAN) and hardware technology; Expertise in modern collaboration tools (specifically Google Workspace) alongside a foundational understanding of Cloud Computing and Cybersecurity standards; Hands-on understanding of ITIL best practices to optimize incident resolution, prevent recurring issues, and improve operational workflows; Ability to translate complex technical concepts clearly to non-technical stakeholders across all organizational levels; Education: High School diploma required; Certifications: ITIL Foundation certification or training is highly valued; Comfortable working in an active plant/manufacturing environment, including occasionally lifting heavy equipment; Available to participate in a 24/7 on-call support rotation; Open to occasional travel (less than 10%) to other Avery Dennison sites

Nice to have

Bachelor's degree in Business, Computer Science, or Technology is strongly preferred; ITIL Foundation certification or training is highly valued; Automation-first mindset using tools like ServiceNow or RPA

Benefits

Inclusive Healthcare: access to a large network of medical and behavioral health professionals; 401(k) Retirement Plan: automatic contribution of 3% of eligible pay plus a matching contribution of 50% on the first 7% of eligible pay contributed; Basic Life Insurance (Company paid): twice base annual salary up to a $50,000 maximum at no cost to the employee; Paid Time Off: generous vacation program that varies based on experience and position