IT Logistics Operations Agent

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

What does it feel like to be an IT Logistics Operations Agent in Netcompany?; As an IT Logistics Operations Agent, you will:; Receive, review and validate IT logistics requests from end-users, service teams and authorised stakeholders.; Register, update, assign and track requests in ServiceNow HAM (SNOWHAM) throughout their lifecycle.; Translate approved requests into the appropriate logistics actions, including equipment preparation, delivery, collection, return, relocation and swap.; Perform accurate asset administration and updates in ABAC Assets Forms, following established procedures.; Coordinate IT equipment movements with warehouse/logistics operators, distribution teams, field technicians and other support teams across Belgium and Luxembourg.; Monitor open requests, follow up on pending actions, identify blockers and escalate discrepancies or exceptions when required.; Maintain accurate asset, stock and inventory information and support inventory checks, reconciliations and audits.; Prepare operational reports and contribute to the continuous improvement of logistics procedures, processes and work instructions.

Requirements

What would make you a good fit for the role:; 3+ years of experience in IT logistics, IT asset management, stock coordination, service operations or a similar role.; Good understanding of IT equipment logistics and asset lifecycle management, including delivery, collection, relocation, replacement and returns.; Good working knowledge of ServiceNow, with experience in Hardware Asset Management (HAM) considered a strong advantage.; Strong ability to manage asset records, administrative transactions and inventory data accurately and in line with established procedures.; Good Microsoft Office skills, particularly Excel and Outlook, with strong organisational, analytical and communication skills and the ability to manage multiple priorities in an international environment.; Good spoken and written English and French (minimum B2 level in both languages).; Experience with ABAC Assets Forms, EU institutions, ITIL, inventory reconciliation or asset audits would be an advantage.