IT Operations Coordinator

The IT Operations Coordinator will be responsible for coordinating employee technology support, executive administration, project management, vendor relationships, and day-to-day business operations. The IT Operations Coordinator will work closely with leadership and the company's outsourced IT provider to ensure employees receive timely support while helping improve internal processes, maintain operational documentation, and coordinate cross-functional initiatives.

Responsibilities

Serve as the primary internal point of contact for employee technology requests; Coordinate with the outsourced IT provider to resolve hardware, software, and access-related issues; Support employee onboarding and offboarding, including user account creation, permissions, and equipment coordination; Assist with Microsoft 365 administration, user management, and basic technology troubleshooting; Maintain IT documentation, asset inventories, and internal technology processes; Provide administrative support to company leadership, including calendar management, scheduling, meeting coordination, and follow-up on action items; Coordinate travel arrangements and other executive administrative tasks; Maintain organized documentation and ensure operational records remain accurate and current; Coordinate cross-functional projects using Asana or similar project management platforms; Monitor project timelines and follow up with stakeholders to ensure deliverables remain on schedule; Document workflows and identify opportunities to improve operational efficiency; Support employee onboarding and general HR administration; Coordinate relationships with software vendors and external service providers; Track contracts, renewals, subscriptions, and vendor agreements; Maintain employee records and operational documentation; Support leadership with day-to-day operational initiatives; Take ownership of administrative and operational projects from initiation through completion; Continuously identify opportunities to improve internal organization, communication, and operational efficiency

Requirements

2–4 years of experience in Operations, Executive Support, IT Administration, Office Management, or a related role; Experience supporting Microsoft 365 and/or Google Workspace environments; Strong organizational and time management skills; Excellent written and verbal English communication skills; Exceptional attention to detail and accuracy; Experience using Asana or similar project management software; Strong proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams; Experience with Microsoft 365 administration; Ability to learn new software platforms and internal systems quickly; Strong problem-solving and troubleshooting abilities; Ability to manage multiple priorities while maintaining professionalism; Excellent stakeholder management and follow-up skills; Proactive, resourceful, and highly accountable

Nice to have

Experience coordinating with third-party vendors or outsourced IT providers; Previous experience supporting executive leadership in a fast-paced environment; Experience coordinating cross-functional operational projects