IT Operations Delivery Lead

The candidate will be responsible for managing the entire IT Operations of client's Wholesale Apps, from incident management, release management to batch operations. Knowledge of the Power market across NA is a must to be successful in this role. The candidate must show strong technology leadership and industry knowledge in Commercial Trading, must report to the client site and preferably local or willing to relocate to DFW.

Responsibilities

Managing the entire IT Operations of client's Wholesale Apps, from incident management, release management to batch operations; Oversee overall IT operations of client's Wholesale applications; Manage incident and problem resolution; Oversee end-of-day batch processes and ensure SLA is met; Manage month/year-end activities and support critical business processes; Manage on/off cycle releases and secure change management approvals; Act as a business point of contact for any critical incident; Manage onshore and offshore day-to-day work; Participate in audit and coordinate security patching activities; Report status and metrics to Accenture and client leadership

Requirements

Experience of US Power Market; Delivery Excellence; Service Delivery; Hands on work experience; Knowledge of the Power market across NA; Strong technology leadership and industry knowledge in Commercial Trading

Nice to have

preferably local or willing to relocate to DFW