IT/OT Service Engineer II

We are seeking a dynamic and innovative OT (Operational Technology) Engineer to join our IT/OT Services Team. This role is perfect for someone who has strong skills in operational technology and automation, and who is eager to expand their knowledge into networking, cybersecurity, and industrial software. As an OT Engineer, you will play a crucial role in implementing, troubleshooting, and maintaining OT systems, ensuring their reliability and security. You will be responsible for assessing, installing and maintaining secure networking, OT cybersecurity, and industrial software solutions as well as working closely with various teams to enhance and promote operational efficiency. This position offers the opportunity to work on exciting projects, develop your skills, with excellent room for growth all while making a significant impact to our company and its customers.

Responsibilities

Execute routine maintenance tasks, updates, and patches on OT systems; Provide technical assistance and troubleshooting for OT systems, including hardware, software, networks, and industrial equipment; Assist in the integration of new OT systems, applications, and technologies into existing infrastructure; Oversee and monitor OT networks, including LAN, WAN, and industrial networks; Install and maintain OT networking and cybersecurity solutions; Install and maintain industrial software solutions; Maintain an inventory of OT assets; Conduct ISA 62443 and NIST based assessments; Develop and maintain documentation, procedures, and technical manuals relating to OT systems; Travel to customers' manufacturing sites to commission and maintain control systems

Requirements

2+ years experience in OT technician or engineering roles, such as process automation, system integration, or process control; Familiar with OT software and hardware solutions; Familiar with OT systems, protocols, architectures, and technologies, including industrial control systems (SCADA, PLC, DCS); Ability to respond to Emergency Service Requests as Needed; Knowledge of Industrial Safety Practices and PPE; Be a United States Citizen with a valid driver's license; B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree; Standing; Walking; Sitting; Kneeling; Reaching Overhead; Climbing; Pushing and Pulling; Lifting - 50 pounds; Using a Computer; Using a Telephone; Driving

Nice to have

Experience with OT systems such as control systems, PLC, DCS, Historians, SCADA, ETC.; Knowledge of Secure Network Architectures for critical infrastructure environments; Experience with networking and cybersecurity hardware/software packages including Networking, Switches, Firewalls, Vulnerability Monitoring/Asset Management, Endpoint Security, Whitelisting, SIEM, Backup & Recovery, Virtualization, System Administration, Data Integration & Data Historians, Install and Troubleshoot Microsoft Operating Systems, Troubleshoot Computer Related Issues; Experience with industrial software packages including Plant Wireless Solutions, Vibration Monitoring, Asset Management Systems, Plant Historian Systems, Data Lakes, OPC UA Middleware; Relevant certifications such as CompTIA Security+, CCNA, ISA CAP, etc.; OT Cybersecurity Assessment and Cybersecurity Program implementation and planning

Benefits

Participation in Employee Stock Ownership Program (ESOP); Retirement plan, including Safe Harbor contribution; Medical/Dental/Vision Insurance; Employer paid Life Insurance and Long-Term Disability Insurance; Generous paid leave options including vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, paid Bereavement Leave; Paid Parental Leave; Paid company holidays; Career Development Program; Retirement and Financial Wellness program; Employee Assistance Program (EAP); Alternative/Hybrid Work Schedules