IT Service Management Specialist

At Kronospan, we are looking for talented individuals to contribute to our collective success. We foster a culture that celebrates skills and encourages innovative ideas. Seize the opportunity to join a dynamic, international company that offers numerous opportunities for learning and personal development

We're Hiring | IT Service Management Specialist

📍 Location: Kronospan Production Site, Settat-Morocco

Qualifications

Responsibilities

Provide hardware and software support to all employees.; Manage user accounts, including creation, modification, deletion, and access rights.; Maintain IT equipment, including PCs, printers, telephones, and logistics scanners.; Administer and maintain the warehouse Wi-Fi infrastructure.; Maintain label printers and delivery note printers.; Provide first-level support for production-floor IT equipment.; Integrate new devices into the factory network.; Perform scheduled backups of production systems.; Terminal Servers; Antivirus solutions; Business applications (access control, time attendance, loading planning); Backup systems; Local Domain Controller; Document Management System (DMS); File shares; Email services; Print services; Virtualization infrastructure; Video surveillance systems; Windows updates; Maintain the server room infrastructure, including:; Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller); Storage systems (NAS, HP Primera); Perform preventive maintenance of network switches across the facility.; Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras.; Optimize network performance and resources.; Manage secure remote access for external contractors.; Ensure proper network cabling and documentation of all connection ports.; Maintain the IT hardware inventory.; Contribute to continuous improvement of the existing IT infrastructure.; Participate in the implementation of new IT projects.

Requirements

Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field.; Minimum 2 years of experience in a similar role involving IT support and systems/network administration.; English proficiency (C1 level) is a must, Spanish is an advantage; Ability to prioritize and manage critical incidents; Methodical approach to technical documentation; Self-motivated and proactive; Excellent communication skills; Team player with strong cross-functional collaboration skills