IT Support Specialist (Armis/Veza)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

As we scale, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure.

You will implement robust logistics processes and oversee global IT assets to optimize ServiceNow end-users support flow, lifecycle and company growth.

You will join the Global IT & Security team and report to ServiceNow DT & Security Support Manager.

Working closely with all the company’s departments and end-users.

Join our excellent team if you’re

Curious and love to learn and explore new depths in the technology you use every day.

Willing and able to meet a challenge hands-on, solve problems independently and make things happen.

Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment.

Approachable and enjoy collaborating with others.

Responsibilities

Provide technical support to ServiceNow employees; Implement, deploy and manage IT & Security asset management systems and processes; Manage physical and virtual assets' lifecycle, contracts and support; Responsible for global IT & Security assets procurement; Maintain and manage end-to-end of assets’ vendors and suppliers; Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests; Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems; Responsible for new employees' on-boarding setup and orientation; Responsible for employees' off-boarding process; Identify, automate and document solutions to common issues; Work with on-prem and cloud systems; This position requires availability for on-call support every other Friday.

Requirements

At least 2 years of experience with end-user support in a macOS environment; Experience in asset (physical and virtual) management and logistics operations; Excellent and proven serviceability skills; Excellent verbal and written communication and interpersonal skills; Experience with local and international shipping process; Experience with suppliers and vendor management; Excellent documentation capabilities; Good negotiation skills and training capabilities; Strong proficiency in both spoken and written English; Very high motivation and willingness to continuously learn; High level of independence and time management skills; Team player state of mind, caring about the impact of the infrastructure on its users