Kering Logistic Customer Service Support (Fixed Term)

We are currently seeking a Customer Service Specialist who will report to the Logistics Customer Service Manager as part of our dynamic team in Trecate. You will form an integral part of the Logistic Customer Service within the Incident Management & Logistics Customer Service team. As part of Logistics Customer Service team you will be also working daily in touch with the Supply Chain and Customer Service of the Brands part of our Group (Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni) to provide support in fulfilling business needs and expectations.

Responsibilities

Manage discrepancies detected by customers on our shipments through our internal mainframe systems and activate insurance practices against theft or tampering; Collect all the information needed to submit claims to the insurance brokers to be refunded and/or to logistic suppliers to be charged for the missing items; Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows; Communicate and collaborate with internal departments and external partners in order to meet customer expectations; Adhere to precision, quality and timing standards to ensure the best quality service; Support other departments facilitating the collection of information in order to monitor business trends and opportunities

Requirements

A high school graduate; Former relevant experience in Customer Service, knowledgeable about logistics flows and shipments; Professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders; Strong problem solver who is able to prioritize and meet deadlines; Proactive team player who is flexible, adaptable and reliable; Expert in using Microsoft Office, especially Excel; Fluent in Italian and English, both written and spoken

Nice to have

University degree; Working knowledge of AS400 or SAP

Benefits

Annual bonus opportunity according to company internal agreement; Company canteen; Additional benefits and initiatives in accordance with company policies; Opportunities to learn and grow; Internal mobility; Talent development