L3 Support- SF Marketing Cloud

As an SFMC - Commerce L3 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

Responsibilities

Own escalated complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts; Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer; Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements; Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce); Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks; Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures; Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances; Maintain functional/technical documentation and contribute to the knowledge base; Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods); Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities

Requirements

4+ years of experience; Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs; Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code); Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer; Strong incident and problem management background in an SLA-driven environment; Experience conducting impact analysis and writing functional/technical specifications for development teams; Understanding of multi-market and cross-border commerce operations; Excellent communication and documentation skills

Nice to have

A curious problem solver who challenges the status quo; A collaborator who values teamwork and knowledge-sharing; Excited by the intersection of technology, creativity and data; Experienced in Agile methodologies and consulting; Salesforce B2C Commerce Cloud Developer or Architect certification; Experience with headless commerce / composable storefront implementations; Experience in luxury or retail omnichannel commerce environments

Benefits

Competitive compensation package; Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts; Benefits tailored to each location