Lab Operations Manager, Systems Integration | Consumer Devices

OpenAI Consumer Devices is building the next generation of products that bring powerful AI into people’s everyday lives. As a Lab Operations Manager, Systems Integration, you will own the day-to-day operation of a large-scale consumer device test lab. This is a hands-on operations leadership role: you’ll keep device fleets, test rigs, lab infrastructure, inventory, provisioning, maintenance, and logistics running smoothly so engineers and QA technicians have reliable environments for validation and release testing.

Responsibilities

Own device fleet and inventory: Manage configuration, deployment, tracking, lifecycle, and accurate asset records for a large fleet of consumer devices and test equipment; coordinate receiving, storage, checkout, shipping, transfers, spares, and secure disposal; Operate and maintain the lab: Keep racks, benches, test rigs, cabling, power, networking, peripherals, and shared equipment reliable and organized; diagnose issues and coordinate repairs, replacements, and preventive maintenance; Prepare devices for testing: Flash, provision, reset, configure, label, and assign devices to test environments; Support testing and diagnostics: Partner with engineering and QA on large-scale test automation setups, failure reproduction, diagnostics collection, log capture, and environment resets; Plan lab readiness and capacity: Track fleet health, rig availability, utilization, and upcoming test needs; identify constraints before they block testing; Partner across teams: Work with hardware, systems, QA, reliability, IT, and infrastructure teams to keep the lab ready for development and release activities

Requirements

Proven track-record of operating or supporting a hardware, electronics, reliability, manufacturing, or QA test lab; Hands-on experience managing fleets of consumer electronics, embedded devices, prototypes, or connected hardware; Comfortable setting up, configuring, troubleshooting, and maintaining devices, test rigs, networking, power systems, and peripherals across USB, Wi-Fi, Ethernet, Bluetooth, power, and device connectivity

Nice to have

Have strong organizational skills and can manage competing requests while keeping inventory, asset tracking, maintenance records, lab logistics, and shared spaces documented and operational; Are comfortable following technical procedures for provisioning, firmware installation, resets, diagnostics collection, and test setup; Communicate clearly with engineers, QA teams, vendors, and technicians and are comfortable escalating issues with concise supporting information; Enjoy improving the reliability, scalability, and efficiency of physical lab operations; Basic CAD familiarity is a plus