Lead Business Analyst, Technology

As part of our Compliance, Supervision, Risk & Audit (CSRA) IT Team, a Lead Business Analyst will serve as a strategic partner to business and IT driving the delivery of innovative, scalable, and efficient technology solutions. You will lead the end-to-end analysis process, from requirements gathering and documentation to solution validation and implementation support. This role requires a blend of business acumen, technical expertise, and leadership to influence outcomes and ensure alignment with organizational goals.

Responsibilities

Translate business needs into clear, actionable technical requirements and user stories; Act as a subject matter expert (SME) for assigned systems and business domains; Lead the elicitation, documentation, and management of business and functional requirements for complex technology initiatives; Collaborate with cross-functional teams including developers, QA, and business stakeholders to ensure successful delivery; Facilitate user acceptance testing (UAT), validate test cases, and ensure solutions meet business expectations; Create and maintain process flows, wireframes, prototypes, and technical/user documentation; Support production issue triage and resolution; Apply project management, change control, and issue tracking best practices throughout the project lifecycle

Requirements

Proven ability to elicit & document business requirements, influence stakeholders, and drive consensus across diverse teams; Proficient in data analysis, testing support, and issue triaging; Strong understanding of SDLC, Agile, Waterfall, and hybrid methodologies; Proven ability to manage vendor relationships, including defining scope, monitoring deliverables, mitigating risks, and ensuring adherence to contractual SLAs; Demonstrated ability to manage multiple priorities and switch between projects as needed; Excellent communication skills with the ability to translate between technical and business audiences; Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, Bachelor’s (Required); General Experience – 10 to 15 years

Nice to have

Experience with tools like SQL, TFS, Azure DevOps, ServiceNow, Visio, and Postman; Experience with Legal/Compliance/Risk Management based software implementations, specifically OpenPages, Business Continuity in the Cloud, or Everbridge 360; Familiarity with AI tools (e.g., Copilot, ChatGPT) for documentation and productivity

Benefits

additional compensation (cash or equity); discretionary bonuses; commissions; medical; dental; vision; life insurance; critical illness insurance; accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave