Lead Business Solutions Analyst

World Courier operates in a complex, fast-moving, and highly regulated environment. Decisions often need to be made quickly, based on accurate, real-time information across the supply chain. The Lead Business Analyst plays a critical role in shaping and defining technology initiatives that support global specialty logistics operations, with a particular focus on supply chain visibility, real-time information, and operational insight. You will work closely with business stakeholders, product teams, architects, and delivery partners to ensure problems are clearly understood and solutions are well-defined, valuable, and achievable.

Responsibilities

Lead discovery and shape business needs related to supply chain visibility; Lead engagement with operational, customer service, commercial, and product stakeholders to understand challenges and opportunities across the logistics lifecycle; Own current-state assessment of processes, data flows, and information gaps related to shipment tracking, milestone visibility, exceptions, and real-time insights; Drive alignment on clear problem statements, scope boundaries, success metrics, and desired outcomes grounded in real operational needs; Elicit, define, document, and manage business and functional requirements, ensuring they are clear, prioritized, and outcome-focused; Collaborate closely with Solution Architects and technical leads to ensure requirements are translated into coherent, end-to-end solution designs, including integration points and data flows; Lead definition of future-state processes, data needs, reporting/visibility requirements, integration points and operating impacts; Manage requirement changes, tradeoffs, and constraints; drive timely decisions that balance user needs, operational realities, and technical feasibility; Serve as the primary BA point of accountability for the workstream/program from discovery through implementation, ensuring continuity of context and clarity; Facilitate workshops and decision forums to align scope, assumptions, dependencies, release plans, and change impacts across cross-functional teams; Lead validation and business acceptance: define acceptance approach, ensure traceability from requirements to test cases, support UAT planning/execution, and drive defect triage and resolution; Contribute to shared standards and ways of working within the Architecture and Analysis group

Requirements

Significant experience operating as a Lead Business Analyst in complex cross-functional environments; Experience analysing processes and systems related to supply chain, logistics, or transportation operations; Experience analysing processes and systems related to visibility, tracking, or operational reporting solutions; Strong skills in requirements elicitation, process mapping, and stakeholder facilitation; Experience working alongside Solution Architects and delivery teams; Strong understanding of applications, integrations, data flows, and platform concepts; Experience operating in regulated or operationally critical environments; Comfortable working in both Agile and waterfall delivery models

Nice to have

Care about outcomes over copious documentation; Curious, analytical, and comfortable working with ambiguity; Communicate clearly and build trust with a wide range of stakeholders; Enjoy collaborating with architects, technologists, and business partners; Believe analysis should be pragmatic, human-centred, and value-led

Benefits

Flexible and hybrid working arrangements