Learning & Development Manager

The Learning & Development (L&D) Manager is responsible for designing, implementing, and leading a comprehensive learning strategy that supports business growth, leadership development, and employee engagement. This position is both strategic and hands-on, focused on building scalable learning initiatives that enhance performance, strengthen leadership capability, and drive retention. This individual will partner closely with business leaders to shape a culture of learning and continuous development, delivering practical and impactful learning solutions for office, field, and technical employees.

Responsibilities

Lead the design and execution of scalable learning programs that align with business objectives and operational priorities; Partner with leadership to identify skill gaps and implement development programs; Foster a culture of continuous learning that promotes growth, innovation, and high performance; Apply adult learning principles and instructional design methodologies (ADDIE, SAM, etc.); Define and track key metrics to evaluate learning effectiveness, knowledge retention, and business impact; Design and develop engaging learning solutions, including instructor-led, virtual, and eLearning programs, job aids, and performance support tools; Incorporate modern learning approaches such as blended learning, microlearning, and gamification; Collaborate with subject matter experts and internal stakeholders; Maintain a central repository of learning materials; Manage internal and external partners for program design, content creation, and delivery; Deliver engaging in-person and virtual learning experiences; Provide coaching, feedback, and follow-up support; Tailor content to meet the needs of diverse audiences, including field, remote, and office employees; Promote an inclusive and collaborative learning environment; Lead the implementation and management of a Learning Management System (LMS), including vendor selection, content migration, and user training; Utilize the LMS to deliver, track, and report on learning participation and outcomes; Stay current with learning technologies and tools; Partner with business and HR leaders to establish career paths, competency frameworks, and development plans; Develop and implement structured onboarding programs; Provide guidance and consultation to managers on coaching, performance development, and employee growth planning; Align learning initiatives with overall talent management and organizational development strategies

Requirements

Demonstrated experience deploying and managing an LMS; Proficiency in Microsoft Office Suite; Familiarity with eLearning and virtual facilitation tools; Strong ability to evaluate learning effectiveness and make data-driven recommendations for continuous improvement; Excellent communication, facilitation, and presentation skills; Strong collaboration, relationship-building, and project management skills; Creative and innovative approach to learning design with the ability to balance strategy and execution; Customer-focused mindset with a commitment to excellence; Minimum of 10 years of progressive experience in learning and development with a proven record of designing and delivering impactful programs; Standing – long periods of time; Walking; Sitting; Kneeling; Reaching Overhead; Climbing; Pushing and Pulling; Lifting – 20 Pounds; Driving

Nice to have

Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Education, or a related field; CPLP, CPTD, or similar professional certification

Benefits

Participation in the Employee Stock Ownership Program (ESOP); Retirement plan, including a Safe Harbor contribution; Medical / Dental / Vision Insurance; Employer paid Life Insurance and Long-Term Disability Insurance; Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave; Paid Parental Leave; Paid company holidays; Career Development Program; Retirement and Financial Wellness program; Employee Assistance Program (EAP); Alternative/Hybrid Work Schedules