Lobby Ambassador

Key Responsibilities:

- Welcome and acknowledge all guests in a warm, professional, and personalized manner.

- Maintain a strong presence in the lobby and proactively engage with guests.

- Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions.

- Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance.

- Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required.

- Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions.

- Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary.

- Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service.

- Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events.

- Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards.

- Assist with special events, VIP arrivals, group movements, and other hotel activities as required.

Responsibilities

Welcome and acknowledge all guests in a warm, professional, and personalized manner.; Maintain a strong presence in the lobby and proactively engage with guests.; Assist guests with general enquiries, hotel facilities, dining options, transportation, and local attractions.; Identify guest needs and coordinate with relevant departments to ensure prompt and effective assistance.; Support the arrival and departure experience, including assisting with luggage, transportation, and other guest requests when required.; Build positive relationships with guests and maintain awareness of VIPs, repeat guests, and special occasions.; Handle guest feedback and concerns professionally, escalating matters to the appropriate department when necessary.; Coordinate with Front Office, Concierge, Guest Relations, Bell Desk, and other departments to ensure smooth guest service.; Maintain up-to-date knowledge of hotel facilities, services, outlets, promotions, and events.; Ensure the lobby area remains welcoming, organized, and aligned with the hotel’s luxury standards.; Assist with special events, VIP arrivals, group movements, and other hotel activities as required.

Requirements

Previous experience in a guest-facing role within a 5-star luxury hotel or high-end hospitality environment is preferred.; Experience in Front Office, Guest Relations, Concierge, or Lobby Services is an advantage.; Excellent communication and interpersonal skills.; Strong guest-service orientation with a genuine passion for hospitality.; Professional, confident, and approachable personality.; Ability to remain calm and composed in a fast-paced environment.; Strong organizational and problem-solving skills.; Excellent command of English, additional languages are an advantage.; Well-groomed with a professional appearance and excellent service etiquette.; Flexible to work shifts, weekends, and public holidays.