Lobby Host

The lobby host is responsible for the delivery of the Microsoft Customer Experience to all Microsoft visitors, the role is energetic and must transmit passion for technology ensuring exceptional customer interaction, leaving guests with a positive, professional, and lasting impression.

Responsibilities

Maintain a highly professional and polite manner always, in person and on the telephone; Greet, register and badge visitors; Enter guest information into visitor registration management system; Notify appropriate Microsoft staff of visitors; Respond to questions regarding directions, local services, amenities and building locations; Make arrangements for taxi/transportation app service as requested; Provide guest wireless access code or direct visitors; Ensure customer-facing meeting room is kept neat and tidy; Receive and direct incoming local deliveries and arrange courier pickups; Answer and direct phone calls/main switchboard; Support and coordinate event requirements; Perform daily sweeps on meeting room and lobby area; Maintain Standard Operating Procedure manuals; Enter service requests in work order system; Coordinate and assist with lobby/maintenance issues; Provide access to Tier Two IFM Providers for maintenance work; Ensure Microsoft devices and lobby technology are functioning; Monitor staff and visitors entering secured areas; Contact security for breaches; Commence emergency procedures as necessary; Complete required reports

Requirements

Bachelor's degree in customer services careers or field related; 1-3 years on customer services; English and Spanish professional written and speaking level; multi-skilled profile, interested in technology, outgoing and with a hands-on attitude to engage visitors to showcase Microsoft Technology