Local Account Manager

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Responsibilities

Manage assigned customer accounts and maintain strong day-to-day customer relationships.; Deliver a high level of customer service and support overall customer satisfaction.; Identify opportunities to expand business within existing accounts.; Build relationships across customer organizations beyond the primary point of contact.; Partner with internal teams to support service delivery and help address customer needs.; Help identify, communicate, and resolve service issues in a timely manner.; Maintain accurate customer information, account activity, and follow-up actions.; Participate in customer meetings and business reviews as needed.; Support continuous improvement in service, communication, and account management practices.; Monitor account activity and support reporting or KPI follow-up where applicable.

Requirements

Experience in account management, customer service, business development, logistics, supply chain, or a related field.; Strong customer service and relationship-building skills.; Strong verbal and written communication skills.; Ability to clearly document and communicate customer requirements.; Strong problem-solving skills and the ability to coordinate issue resolution across teams.; Ability to manage multiple priorities and maintain consistent follow-up.; Proficiency with Microsoft Office and other business systems or CRM tools, where applicable.; Strong attention to detail and organizational skills.; Experience supporting complex customer accounts across multiple stakeholders or locations.; Presentation skills.; Project management skills.; Experience identifying growth opportunities within existing customer accounts.; Experience working in a cross-functional service environment.

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days); Holidays (10); Flexible Days (2); Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid); 401(k) Retirement Savings Plan with employer match; Employee Stock Purchase Plan (ESPP); Medical, Prescription Drug, Dental & Vision Coverage; Health Savings Account (HSA); Life and Disability Insurance; Paid Parental Leave (additional eligibility criteria); Dependent Care Flexible Spending Account (DC FSA); Commuter Benefit; Employee Assistance Program (EAP); Training and Personnel Development Program; Educational Assistance and Reimbursement