Lounge Host - British Airways Lounges, First Class

To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.

Responsibilities

Provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one; Greet customers warmly and create a welcoming atmosphere; Take orders accurately and efficiently; Serve food and beverages promptly, maintaining a high level of attention to detail; Handle customer complaints and resolve issues professionally and courteously; Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish; Clean and sanitise tables, counters, and service areas regularly; Monitor and restock condiments, napkins, cutlery, and other supplies as needed; Assist in monitoring inventory/stock levels and report any shortages to the management; Maintain a positive work environment by fostering teamwork and cooperation; Be aware of COSHH regulations and use appropriate protective equipment when using chemicals; Adhering to dress code policies; Demonstrate excellence; Adhere to food safety and hygiene regulations to maintain a safe environment; Follow proper hand hygiene procedures and maintain personal cleanliness; Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment

Requirements

Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting; Excellent communication and interpersonal skills; Strong attention to detail and ability to multitask in a fast-paced environment; Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service; Ability to work well under pressure and handle customer complaints effectively; Required to work a combination of early and late shifts (earliest start 04:30, latest finish 22:30); Must live a commutable distance from the airport if relying on public transport; Required to complete mandatory pre-employment checks including providing 5 years of verifiable employment history, UK DBS check, and overseas Police Clearance Certificate if lived outside the UK for more than 6 months

Nice to have

Motivated and hungry to learn

Benefits

28 days holiday, including bank holidays; Birthday holiday; 3 volunteering days; 3 days grandparent leave; 24 weeks' enhanced maternity leave; Secondary Carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeship opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app; Wellbeing hub; Access to an employee assistance programme; Cycle to work scheme; Free car parking for drivers