Lounge Supervisor - British Airways Lounges, Glasgow Airport

Title: Lounge Supervisor, Full-time,

Location: Glasgow Airport

Salary: £14.55

Hours of work: 37.5

You will be required to work late shifts only. The earliest start is 11:30 with the latest finish time of 21:30. All shifts are for 8 hours.

It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.

As this role is based at Glasgow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.

Benefits

If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.

We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!) and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge supervisor.

Whenever customers visit the British Airways Lounges at Glasgow Airport, you’ll be there as a lounge supervisor to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.

As a Service Supervisor, you’ll be the driving force behind the team's delivery of a seamless, high-end hospitality experience for our passengers. You will:

Responsibilities

Lead & Motivate – Inspire your team to exceed guest expectations; Deliver Excellence – Ensure top-tier service and presentation standards; Manage Operations – Oversee smooth lounge functionality and staff training; Innovate & Improve – Implement new ideas to enhance guest satisfaction; Work closely with the Lounge Manager to ensure compliance on our sops and excellence on our standards and service

Requirements

What We’re Looking For:; Proven experience in hospitality, catering, or lounge management; Strong leadership & people management skills; A passion for delivering 5-star customer service; Ability to thrive in a fast-paced environment; Knowledge of health & safety and food safety standards; Ready to elevate guest experiences and lead an outstanding team?

Benefits

28 Days holiday, including bank holidays; Birthday holiday; 3 volunteering days; 3 days grandparent leave; 24 weeks' enhanced maternity leave; Secondary Carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeship opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub; Access to an employee assistance programme; Cycle to work scheme