Maître d'Hôtel (H/F/X)

We are looking for a full-time “waiter” to join the team at the Mövenpick Brussels Airport Zaventem hotel. Do you enjoy welcoming guests and helping them enjoy a wonderful F&B experience? Then this job is perfect for you!

Responsibilities

Greet and assist guests upon arrival, ensuring a warm and professional welcome.; Assign tables and follow up on reservations and special guest requests.; Coordinate and supervise restaurant service during breakfast, lunch, dinner, and events.; Assigning tasks to the dining room staff and preparing the daily work schedule.; Ensuring accurate, efficient, and attentive service in accordance with the hotel’s standards.; Briefing and coaching waitstaff and other employees.; Ensuring proper mise-en-place and overseeing the dining room, tables, buffet, and service.; Collaborating with the kitchen and other F&B departments to ensure smooth service.; Monitoring the quality of food, beverages, and service, and communicating with the kitchen as needed.; Handling guest questions, comments, and complaints in a customer-focused and professional manner.; Identify commercial opportunities, such as suggestions for dishes, wines, and other hotel services.; Ensure hygiene, food safety, order, and cleanliness in accordance with applicable procedures.; Check supplies, tableware, glassware, cutlery, and other essentials.; Monitor inventory and report shortages or damage.; Mentor and train new employees and interns.; Place necessary orders.; Serve as the point of contact for guests during service and act as a representative of the hotel.; Oversee VIP guests, groups, business dinners, parties, and other special occasions.

Requirements

Ability to analyze customer needs and maintain a professional demeanor in all circumstances; Strong interpersonal communication skills and the ability to manage conflicts; Ability to work in a dynamic and challenging environment; Ability to work as part of a team