Managed Services Technician

This position is for a full-time Administrator for deploying and configuring various Windows and Linux Operating Systems. This position will be responsible for the VM creation, OS deployment, troubleshooting, and support of managed service customer environments, along with patching, and service layering. This position will require working with various internal stakeholders to understand requirements and deliverables.

Responsibilities

Support Work; Ticket Queue Management; Documenting steps taken and relevant histories; Deploying servers, installing applications based on internal and external customer requests, setting up backups and monitoring; Patch Deployment and troubleshooting; Other duties as required

Requirements

Work experience of 3-5 years with a proven skill set across various Microsoft server platforms/integrations; Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization; Strong written and oral communication skills; Ability to organize, prioritize, follow up and bring tasks to completion; Basic experience with Linux platforms; Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations); Experience supporting environments running on a VMware ESXi; Solid troubleshooting methodology; Basic knowledge of DNS, Ports, Windows Firewall

Nice to have

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate); Experience using Windows Deployment Server; Experience using PowerShell; Windows Server Certifications (MCITP, MCP)