Manager, Business Insights

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. We're looking for a Manager, Business Insights to lead a small, high-leverage team of product and business analysts driving the most consequential decisions at Garner. This role reports to the Director of Data Science & Analytics and partners closely with Product, Engineering, Growth, and the executive team.

Responsibilities

Lead a small team of analysts. Manage Product Analysts across the business. Set the technical bar, assist in project scoping, analysis design, and unblock the team while also staying close to Garner’s analytical problems.; Partner cross-functionally. Provide thought leadership directly to product managers, engineers, and leadership by translating ambiguous business questions into analytical frameworks. Be a trusted partner trusted by executives across the business.; Own measurement and experimentation strategy. Define how Garner measures success across all aspects of our product, from growth marketing, product feature launches, and financial incentives. Manage A/B testing, casual inference, propensity matching, & synthetic controls, and forecasting for relevant areas. Use your judgement to apply fast & quick methods vs full statistical rigor.; Design metrics and communicate insights that drive decisions. Run high-stakes analysis that isolate treatment effects from confounders, model retention impact or stress test assumptions. Translate these complex analyses into clear, actionable narratives that resonate with technical and executive audiences. Monitor your metrics and be the first to say something when it changes.; Raise the bar. Mentor your team through hard problems by teaching them how to think. Enforce analytical standards by establishing best practices that catch errors before they reach executives and increase reproducibility. Design career paths and manage growth plans.

Requirements

6+ years of experience in business analytics, or a related quantitative field (industry, academia, or both); 2+ years experience managing analysts or data scientists. You have reviewed code, taught people how to design experiments, given hard feedback, and demonstrated experience growing people.; Advanced analytical & statistical rigor. An understanding of experiment design, including randomization, sample size, & threats to validity. You are comfortable with causal inference methods and can reason about the tradeoffs between speed & rigor.; Data visualization and communication. Translate complex analyses into clear insights for different audiences using dashboards, slides, notebooks, etc.; Autonomy and judgment. Independently scope complex problems, make decisions with ambiguous data, and deliver high-quality results to senior stakeholders.; Product mindset. You're curious about why metrics move, not just that they move. You understand the member experience and the business model. You ask 'what should we do about this?' not just 'here's what the data says.'; A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

Benefits

equity incentive; flexible PTO; Medical/Dental/Vision plan options; 401(k) with company match; flexible spending accounts; Teladoc Health