Manager, Data Governance

This is a build role: the Manager will stand up the data governance function from the ground up, including policy, process, team, and tooling. The mandate spans account hierarchy integrity, customer hierarchy controls, OFAC/sanctions screening, and account-creation gatekeeping — all delivered through an AI-first operating model where automation handles detection and research, and humans make or approve final changes to transactional systems.

Responsibilities

Design and stand up Delinea's data governance policy covering account hierarchy structure, deduplication standards, and change control in collaboration with key stakeholders; Build, hire, and lead a Mexico City-based team of data governance analysts; Define and document standard operating procedures for all core data governance workflows; Own the accuracy of account hierarchy relationships in Salesforce, with particular focus on Global, Strategic, and Enterprise accounts; Establish and maintain an accurate, single source-of-truth Delinea customer hierarchy, with controls governing any hierarchy changes; Eliminate and prevent account/contact duplication through proactive monitoring and remediation processes; Ensure hierarchy and customer count data is maintained to a standard suitable to feed official customer counts in a future IPO-ready organization, including clear audit trails for all changes; Establish and own a process for OFAC screening on both in-process deals and channel-sourced opportunities; Maintain clear escalation and resolution procedures for flagged matches, in partnership with Legal/Compliance; Act as the gateway for all new account creation in Salesforce, ensuring new accounts are properly researched and correctly placed within the customer hierarchy before creation; Establish and maintain SLAs for account research and creation turnaround time; Monitor SLA performance and continuously improve account-creation throughput without compromising data quality; Take an AI-first approach to the function, leveraging automation and AI tooling to handle detection, matching, research, and flagging at scale; Reserve human effort for making and approving final changes to transactional databases; Continuously evaluate new AI/automation tooling to improve accuracy, speed, and analyst productivity.

Requirements

5+ years of experience in data governance, data quality, or Salesforce data operations, including experience with account/customer hierarchy management; 2+ years of people management experience; Direct experience with Salesforce account/contact data models; Familiarity with OFAC/sanctions screening processes and tools, or strong ability to quickly learn and implement compliance-driven workflows; Experience establishing SLAs and operating within a controls-oriented environment; Demonstrated interest in and experience applying AI/automation tools to data quality or operations workflows; Fluent English required; based in Mexico City; Bachelor's degree required.

Nice to have

Experience with data quality/dedup tooling (e.g., Openprise, Data.com, Cloudingo, Validity (DemandTools)) strongly preferred; Exposure to SOX or IPO-readiness data controls a strong plus; Ideally building or scaling a new team.

Benefits

Competitive salaries; meaningful bonus program; excellent benefits, including healthcare insurance; pension/retirement matching; comprehensive life insurance; employee assistance program; time off plans; paid company holidays.