Manager, Enterprise Technology

We are looking for an experienced Manager, Enterprise Technology - Enterprise Applications to help build, implement, and scale the technology platforms that support Saronic's rapidly growing business. This is a hands-on technology leadership role responsible for implementing and managing a broad portfolio of enterprise SaaS and self-hosted applications. The ideal candidate has experience taking enterprise platforms from requirements and evaluation through implementation, integration, adoption, support, and ongoing lifecycle management. Experience implementing and scaling ITSM platforms and processes is important, but this role extends well beyond ITSM. This person will work across enterprise applications supporting engineering, manufacturing, operations, workplace, and corporate functions.

Responsibilities

Lead the implementation, administration, and lifecycle management of enterprise SaaS and self-hosted applications; Own assigned enterprise platforms from evaluation and implementation through integration, adoption, support, upgrades, optimization, and eventual retirement; Lead implementation and continuous improvement of ITSM capabilities, including service catalog, incident, request, problem, change, knowledge, asset/configuration management, SLAs, workflows, and automation; Lead and support enterprise application implementations across engineering, manufacturing, operations, workplace, finance, people, and other business functions; Work directly with business and technical stakeholders to understand requirements and translate them into practical system designs, configurations, workflows, and implementation plans; Evaluate new technologies and lead technical assessments, proofs of concept, build-vs-buy analysis, and vendor selection; Manage both cloud/SaaS and self-hosted applications, working with IT, Cybersecurity, infrastructure, and vendors on hosting, environments, upgrades, access, security, availability, and support; Partner with technical teams on APIs, integrations, SSO, identity/access management, data flows, middleware, and workflow automation; Establish scalable processes around software intake, ownership, licensing, renewals, utilization, upgrades, support, and retirement; Manage software vendors, implementation partners, consultants, licensing, contracts, and technical escalations; Establish platform roadmaps, release/change processes, documentation, governance, monitoring, and operational standards; Identify opportunities to consolidate applications, automate manual processes, improve employee experience, and reduce unnecessary software spend; Manage and develop technical resources responsible for enterprise platforms and application delivery; Take ownership of issues and projects and drive them to resolution quickly, even when requirements are incomplete or priorities change

Requirements

8+ years of experience across enterprise applications, enterprise technology, business systems, ITSM, or related areas; Demonstrated experience implementing and managing multiple enterprise applications rather than specializing in a single platform; Experience taking enterprise software through the full lifecycle: requirements, evaluation, architecture, implementation, integration, rollout, support, upgrades, and optimization; Experience implementing an ITSM platform such as ServiceNow, Jira Service Management, or similar, including designing workflows and service-management processes; Experience managing enterprise SaaS applications across multiple business functions; Experience with self-hosted/on-premise enterprise applications is strongly preferred; Strong understanding of APIs, integrations, middleware, SSO, identity/access management, databases, environments, and enterprise application architecture; Experience working with IT and Cybersecurity teams on infrastructure, security, access, hosting, and compliance requirements; Experience managing software vendors, implementation partners, consultants, licensing, and renewals; Strong project execution skills with the ability to manage several implementations and operational priorities simultaneously; Ability to operate effectively in a fast-paced environment with evolving requirements and priorities; Comfortable getting hands-on with systems and technical problems rather than relying entirely on vendors or engineering resources; Experience leading and developing technical teams

Nice to have

Experience supporting engineering, manufacturing, or other complex operational environments; Exposure to PLM, project controls, engineering, or manufacturing applications; Experience with platforms such as Siemens Teamcenter, Primavera P6, SSI ShipConstructor, or comparable systems; Experience managing a mix of SaaS, cloud-hosted, and self-hosted enterprise applications

Benefits

Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents; Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents; Time Off: Generous PTO and Holidays; Parental Leave: Paid maternity and paternity leave; Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses; Retirement Plan: 401(k) plan with company match; Stock Options: Equity options; Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage; Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline; Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office