Manager, IT Risk Operations

This high-impact position in the Governance, Risk & Compliance function sits at the center of the firm’s technology, security, and operational ecosystem. Managing a small team, you will work closely with senior leaders across IT, Security Engineering, General Counsel, and firm leadership to shape how risk is understood, measured, and managed.

Responsibilities

Lead development of executive-level reporting on IT risk, compliance posture, and operational performance; Build and evolve KPI/KRI dashboards that provide real-time visibility into risk trends and control effectiveness; Translate complex IT and security data into meaningful insights for decision making; Ensure adherence to IT policies, standards, and leading frameworks (e.g., NIST, ISO 27001); Own and evolve the firm’s IT risk register and Risk & Control Self-Assessment (RCSA) program; Identify emerging and systemic risks across IT, security, privacy, and operational processes; Partner with General Counsel, Security, and IT to lead internal investigations; Oversee governance and reporting across the IT Service Management (ITSM) ecosystem; Analyze incident, change, and problem management data to identify trends and improvement opportunities; Drive workflow optimization and automation within ServiceNow; Review and advise on vendor agreements; Enhance vendor risk processes, including risk tiering, assessments, and monitoring; Identify opportunities to streamline processes, enhance reporting, and improve governance; Introduce data-driven approaches to risk management and operational oversight; Perform related duties as assigned or directed by supervisor; Maintain compliance with all firm policies and procedures

Requirements

Proven ability to lead reporting, analytics, and governance initiatives; Familiarity with ServiceNow and ITSM reporting including understanding of incident, change, and problem management lifecycles; Experience with security and collaboration platforms such as Microsoft 365, Purview and email security tools; Working knowledge of frameworks such as the NIST Cybersecurity Framework, ISO/IEC 27001 and SOC 2; Strong understanding of control design, risk registers, RCSA programs, and audit response; Basic understanding of privacy regulations

Nice to have

Bachelor’s degree preferred; Seven years of experience in IT risk, security compliance, technology audit, or IT governance preferred; Experience operating in complex, regulated environments (e.g., law firms, financial services, consulting) preferred; CISA, CISSP, CRISC, CTPRM and/or ITIL preferred

Benefits

Competitive salary and benefits package; Discretionary year-end merit bonus based on performance