Manager of Ambulatory Social Work

Full-time position (40 hours per week) in Aurora Family Service - Supportive Counseling Services, Milwaukee, WI. Monday through Friday, 1st shift, with no evenings, weekends, or on-call duties. Position includes both remote and onsite work. Responsible for managing day-to-day program and department operations, budgets, policies, staff development, and health equity initiatives within Advocate Health.

Responsibilities

Monitors and maintains an optimal level of productivity through the management of day-to-day program/department operations; Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives; Develops, implements, and updates policies and procedures to ensure a safe and efficient flow of service activities; Develops documentation around processes and trains staff on ongoing changes; Holds staff accountable for daily operational detail and informs team members of important and critical issues and concerns; Aligns social work programs and services with Community Health strategic goals and priorities and in support of the Advocate National Center for Health Equity; Advances social work practices through performance and quality-based outcomes; Participates in multidisciplinary, cross-functional efforts to ensure high-quality, cost-effective systems and processes to support best practice; Works collaboratively with key internal and external stakeholders; Promotes a Health Equity approach across all programs while customizing care for unique patient populations and health environments; Promotes patient care services that are inclusive and grounded in a cultural humility framework; Designs and directs the work of the team(s), selects, coaches, and develops team(s), sets clear expectations, and manages performance including progressive discipline when necessary; Responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws

Requirements

Certified Advance Practice Social Worker or Licensed Clinical Social Worker; Master's Degree in Social Work (MSW); 3-5 years of demonstrated experience providing social work services within a health care setting; Demonstrated experience working with diverse populations; Demonstrated experience leading teams and/or team-based projects and initiatives; Knowledge of the social drivers of health; Demonstrated leadership skills and abilities, including organization, prioritization, decision-making, delegation, team building, customer service, and conflict resolution; Excellent communication and interpersonal skills; Ability to work and establish relationships with a variety of patients, staff and leaders throughout the organization and the community; Excellent organizational, analytical, and problem-solving skills; Detail-oriented with the ability to manage multiple tasks; Demonstrated creativity, sensitivity, and knowledge of community resources; Demonstrated ability to work collaboratively using a strengths-based and solution-orientated approach; Intermediate experience with computers, data entry, and database software; Exceptional human relations, organizational, communication, and facilitation skills, with demonstrated ability to manage multiple areas and projects

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Competitive compensation; Opportunity for annual increases based on performance; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions