Manager / Senior Manager, Strategic Business Operations (Bangkok-based)

The role offers an opportunity to lead strategic projects end-to-end, from ideation, obtaining senior stakeholders' buy-in, implementation, and measuring impact. The successful candidate will work with stakeholders across departments (Tech, Marketing, Supply, Legal, Finance, etc.), including presenting to senior stakeholders, in order to solve and drive complex projects that will provide step changes to our third-party accommodation supply business. A Senior Manager will bring a strong business strategy and analytical acumen coupled with operations and project management knowledge, attention to details and strive for efficiency, coupled with the ability to make things happen hands-on. This position is based in Bangkok. Team: Travel Distribution is a team of creative entrepreneurs that develop and scale travel API solutions for Agoda's and other Booking Holdings strategic partners.

Responsibilities

Ideating new initiatives and drive the implementation end-to-end to grow the Travel Distribution business; Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners; Revenue optimization initiatives through distribution and pricing experiments content improvements; Enabling and supporting account management teams with tools, documentation and efficient processes; Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners; Credit risk management; Maintaining and setup control frameworks and SLAs agreed with major stakeholders; Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.

Requirements

7+ years of experience leading cross-functional strategy or program initiatives end-to-end and delivering measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience; Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools; Strong critical thinking, strategic thinking and problem-solving skills; Fluent in English with strong stakeholder management skills; Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins; Independent and self-driven; Able to move fast and adapt well with changes

Nice to have

Experience with SQL and Tableau; Experience and understanding of online travel industry, B2B travel APIs experience and/or connectivity skills; Experience in go-to-market initiatives implementation